The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.
Carret Pto Juarez-tulum Int Loc 1 Villas Ma Km 104 Besides Villas Maya front desk
mexicarteakumal
2.2
mi
Beach
Cabanas On The Beach
2.1
mi
Desires
2.1
mi
turtle beach
2.1
mi
Beach
Xcacel-Xcacelito
2.3
mi
Camino a Uxuxubi S/N
Akumal Monkey Sanctuary
2.3
mi
Nature reserve
Akumal Ecological Center
2.3
mi
Beach
playa akumal
2.2
mi
Tulum
ATV's Xtreme
2.2
mi
Libraries
Hekab Be Biblioteca de Akumal
2.3
mi
in the heart of the Riviera Maya
Aktun Chen Cenote
2.2
mi
Akumal
Cenote Santa Cruz
2.3
mi
Museums
Lamanai
2.2
mi
Beach
2.2
mi
Mall
Super Market Chomak
2.2
mi
Akumal Dive Shop
2.3
mi
Chan Chemuyil
2.3
mi
Beach
Playa Xcacel
2.3
mi
Cenote
2.3
mi
Nearby
Mall
Hacienda Dona Isabel
1800 ft
Restaurants
The Beached Bikini Bar and Grill
3300 ft
Aventuras Akumal
Mikado
4200 ft
Mza 18 Avenida Xcacel Lote 1 Plano 2 at Catalonia Riviera Maya
Reviews and Ratings
Feedback from previous guests about their experience.
<br />
82%
liked the resort and would come back
Extremely clean rooms
Friendly pool staff
Poor management support
Security concerns
8.2/10
Great
Rooms
6.6
Location
7.9
Service
6.7
Dining
6.8
Guest reviews
8.2/10
based on 25 reviews
8.1
8.1/10based on 864 reviews
Naomi
United Kingdom,
December
2024
7.8/10
I really enjoyed my stay, especially because the staff were amazing and super friendly, making it a great relaxing holiday. The location was fantastic with plenty of wildlife and a clean beach, but the rooms felt outdated and the dining could use some improvement. It’s a good value overall, but I wish there were more authentic Mexican experiences available on site.
Rooms
6.0
The rooms were a bit outdated and could definitely use some upgrades, but they were located in villa blocks around the grounds, which I found delightful.
Service
9.0
The service was top-notch. The staff were very attentive, especially Alihandro, who organized a lovely dinner buffet for us.
Location
9.0
The hotel is in a great location close to the beach and has a lot of wildlife around, making it a very clean and tidy area.
Dining
7.0
The dining options were a bit lacking in terms of temperature, often serving meals that were slightly cold, but there was still a good variety, and I always found something to eat.
Facilities
8.0
The facilities were decent and well-maintained, including the beach area which was cleaned daily.
Jenny
United Kingdom,
December
2024
7.6/10
I had a lovely stay at this hotel, which offered spacious and modern rooms with beautiful views. The friendly staff made my experience even better, although the dining options could use some improvement, especially in terms of temperature. The location is great for a quiet getaway, but the access can be a bit tricky at times. Overall, it was good value for money, despite a few hiccups.
Rooms
9.0
The rooms were incredibly spacious and had all the modern amenities, including a coffee maker and a jacuzzi. They were also very clean with stunning sea and pool views.
Service
8.0
The staff were friendly and attentive, especially Edwin in the restaurant, who always had a smile. However, there were moments where service could have been more attentive, especially during busy times.
Location
7.0
The location is beautiful but a bit isolated, making it both serene and providing a late-night party vibe nearby. However, access can sometimes be restricted.
Dining
6.0
While there was a wide variety of dining options each night, the food temperature could be an issue, especially at the poolside restaurant.
Facilities
8.0
The facilities were decent, and the pool area was well-maintained, providing a relaxing environment for guests.
Rick
United States of America,
December
2024
8.6/10
My stay was overall pleasant; the resort is in a great location that's quiet yet convenient for partying. The rooms were clean, and the amenities were decent. However, I did feel pressured to attend a time-share presentation, which put a damper on my experience. The dining options were varied and quite good, but the location can be a bit isolated if you're looking for more nightlife outside the resort.
Rooms
9.0
The rooms were clean and comfortable, located just 2 minutes from the pool, beach, and tequila bar, which was perfect for me.
Service
7.0
Service was decent, but I encountered some pressure to commit to a time-share scheme, which was uncomfortable.
Location
8.0
The resort is isolated, which makes it both quiet and a bit far from the main nightlife, but it's conveniently close to the buffet and beach.
Dining
9.0
I really enjoyed the food with a variety of options available for lunch and dinner; everything we ate was great.
Facilities
9.0
Facilities, including the pool and other amenities, were well-maintained and enjoyable, adding to the relaxation of my stay.
Ed
United States of America,
December
2024
8.4/10
I had a great time at this hotel, which boasts a fantastic location overlooking the dolphinarium and is close to both the beach and the pool area. The rooms could use a little updating, but overall, they were comfortable. The service from the staff, especially from Maria in the entertainment team, was fantastic. However, there were some unsettling issues regarding missing money from rooms, which was disappointing. Despite that, the dining experience was lovely, especially with delicious ice cream. Overall, the hotel offers great value for money.
Rooms
7.0
The rooms were comfortable but could do with a bit of updating.
Service
9.0
The service was amazing, especially from a girl named Maria who was part of the entertainment team.
Location
10.0
The location was spectacular, right by the beach and near the Mexican-themed restaurant.
Dining
8.0
Dining was enjoyable, highlighted by the excellent service from Manuel and Jose, plus the ice cream was the best I’ve ever had.
Facilities
8.0
The facilities were pretty good, especially the pool area.
Jason
United Kingdom,
December
2024
6.8/10
My stay at the hotel was quite problematic, starting with an uncomfortable incident where security assumed I was hiding something, leading to unnecessary stress. While the rooms were extremely clean, and the staff at the pool were friendly and hardworking, the overall service experience left much to be desired due to lack of support from management. The location has beautiful amenities and a well-groomed environment, but the security issues overshadowed the positives.
Rooms
7.0
The rooms were extremely clean, but I felt like they needed better security measures for the locks.
Service
5.0
The staff around the pool were very polite and friendly, but management was unhelpful during our incident.
Location
8.0
The hotel is situated in a picturesque area with great amenities and well-kept surroundings.
Dining
Facilities
7.0
The outdoor pool areas were fabulous and clean, but my experience was marred by the overall handling of security by the hotel.
Extremely clean rooms
Poor management support
Juliet
United Kingdom,
September
2024
5.6/10
My stay at the hotel had its ups and downs. The location was quite convenient if you have your own transportation, plus the place was generally clean. However, the rooms definitely need some updating and I faced some service issues with getting an extra blanket. Plus, the late-night noise was quite disruptive. Unfortunately, the dining could use some improvement too.
Rooms
5.0
The rooms were in desperate need of updating and I struggled with a hot room and a noisy environment. However, the sliding glass doors let out cool air, causing some discomfort during my stay.
Service
5.0
The service could have been better; it took way too long and multiple calls just to get an extra blanket. I was even informed that they had to go to another hotel to find one.
Location
7.0
The location was comfortable if you have your own car; it’s about 20 minutes from Tulum and 30 minutes from Playa del Carmen. There are some beautiful spots nearby as well.
Dining
6.0
Dining could definitely improve. While the buffet was huge with many choices, I found it often cold, which was quite disappointing.
Facilities
6.0
The hotel had decent facilities, but nothing that truly stood out as exceptional during my stay.
Paul
United States of America,
September
2024
7.0/10
I had a mixed experience at this hotel. The rooms were spacious and clean, which I really appreciated. The location is a bit isolated, but it's peaceful, and you can get to Tulum and Playa del Carmen if you have a car. The service was friendly and helpful but could not resolve an issue I faced during my stay. Overall, it's a decent place if you value cleanliness and friendliness over other aspects.
Rooms
8.0
The rooms were spacious, clean, and bright, equipped with everything I needed, including a TV, fridge, and air conditioning.
Service
7.0
The staff was wonderful and went the extra mile, although I faced a security issue that was not handled effectively.
Location
6.0
The hotel is quite isolated, making it a peaceful place to stay, but it's a bit far from local attractions, so having a car is essential.
Dining
7.0
The dining options were good most days but became a little monotonous over time, with a reasonable variety for different diets.
Facilities
7.0
Facilities were decent, but my experience was marred by the hotel being isolated, which impacted accessibility.
Steve
United States of America,
August
2024
7.4/10
I had a pleasant stay at the hotel with my family, enjoying our time near the pool and Brazilian restaurant, though we did have to deal with a really unpleasant smell outside that came from some rotting seaweed. The rooms were comfortable and clean, but some aspects like the walls and bed sheets could use some serious repair. Overall, it was a decent experience, but there are definitely areas that need improvement.
Rooms
6.0
Our room was comfortable and clean, and the air conditioning worked well, but there were issues like scratched walls and ripped bed sheets that detracted from the overall experience.
Service
7.0
The service was mixed; while some staff, like Rodolfo from the buffet, were outstanding, I felt a bit misled when quoted high taxi fares to nearby places.
Location
9.0
The location was great, situated midway between the main lobby and the Tequila restaurant, making it easy to access various areas of the hotel.
Dining
7.0
The dining options were quite good, especially the extensive breakfast with fresh fruit, but I was disappointed that we couldn't get reservations at the specialty restaurants.
Facilities
8.0
The facilities were well-maintained and beautiful, particularly the pool area, though there could be improvements made to enhance the overall experience.
Georgia
United Kingdom,
August
2024
6.6/10
I had a decent stay at this hotel. The staff was friendly and accommodating, and the location was quite good. However, the rooms had a bit of a musty smell, and the dining options could use improvement. Overall, it had its highs and lows, but it was still a reasonable experience.
Rooms
6.0
My room was on the 3rd floor and had a humid mold smell, though not as strong as the first room I was offered. The lack of ability to block out natural light was a bit annoying for my midday naps.
Service
7.0
The staff was mostly friendly and willing to help. However, there were some strict rules that made interactions a bit confusing at times.
Location
8.0
The hotel is in a great location with helpful staff, but getting into the water was tricky due to rocky conditions near the beach.
Dining
5.0
Dining was hit or miss; while breakfast offered a good range of fresh fruit, other meals felt bland and were mostly reheated leftovers.
Facilities
7.0
The facilities were decent but didn’t stand out in any particular way.
Robert
United States of America,
July
2024
5.0/10
I had a mix of experiences at this hotel. While the location is good and the rooms are well-equipped, my stay was marred by cleanliness issues and service hiccups. I encountered a serious problem with pests and a lack of follow-up from management. Additionally, there were some unsettling accounts from other guests regarding safety. Overall, I enjoyed certain aspects, but improvements are definitely needed.
Rooms
5.0
The rooms were modern and equipped with essentials like an iron and coffee machine, but I unfortunately found a cockroach on my bed, which was really off-putting.
Service
5.0
The service felt lacking, especially with the incident we reported. We didn’t receive timely assistance or even an apology, which was disappointing.
Location
7.0
The hotel is in a nice spot, close to local attractions and with wildlife around, but some areas are under renovation which can be inconvenient.
Dining
6.0
The dining options were extensive but chaotic at times with lots of people, making it challenging to navigate. The variety was overwhelming.
Facilities
5.0
The hotel had decent facilities, but more attention is needed in terms of maintenance to ensure everything functions properly.
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Bahia Principe Grand Tulum Hotel14.03
-
15.03.2025
